POSITION TITLE: Operations Manager

JOB OBJECTIVE:  To execute contracted programs with seamless execution, problem solving and overall management, producing optimal client satisfaction which, as a result, drives future business opportunities.  Programs range in size from 15 - 3,000 attendees and services provide include but are not limited to: Arrivals and departures, Tour programs, Dine-arounds, Hotel decor, Off-site venues (catering, lighting, floral decor, entertainment) and Shuttle systems. 

REQUIREMENTS:

• College education or 3+ years of work experience in the hospitality industry, preferred. 
• Must be fluent in Microsoft Office applications, including Word, Excel and PowerPoint. 
• Familiarity with database programs, preferred.
• Excellent writing and interpersonal skills.  Creativity is a plus.  Flexibility is a must.
• Deadline oriented, driven.  Multi-tasking skills essential.
• Must be a self-starter and possess a positive work ethic for a fast-paced and growing company.
• Ability to work long hours, evenings and weekends
• Familiarity with Washington, DC Metro area preferred

           
SUMMARY OF DUTIES AND RESPONSIBILITIES:

• Coordinate with client and supervise all events, tour programs, transportation systems, airport arrivals and departures, and/or other contractual programs as assigned to you
• Develop and execute account schedules, contracts, deposit invoices and final billing 
• Utilize existing GEP Washington systems in producing contractual scopes of work, including timelines, staff notes, etc.
• Coordinate, negotiate and confirm arrangements and contracts with suppliers for program accounts. Conduct or participate in client site inspections as needed
• Operate account P&L statements within the designated profit margin set by the company
• Responsible for collecting deposit funds and final billings from assigned accounts
• Ongoing development of client relationships for the purpose of acquiring future business
• Work evenings and weekends as required by individual accounts in addition to being available to clients on 24 hours basis
• Regularly update and maintain reference or resource tools as assigned to operations team members

Please send cover letter and resume to:

Hilary Bayly
hbayly@gepwashington.com
www.gepwashington.com